Kudos to Amazon.com
Posted by: tony on 03/01/2008 03:44 AM
Updated by: tony on 03/01/2008 03:44 AM
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Expires: 04/01/2008 12:00 AM
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I am a Supernatural junkie.
For those of you that don't know, Supernatural is a television show depicting two brothers who are following in their dead father's footsteps hunting evil supernatural monsters and sending them back where they belong.
I was never much of a television watcher. Part of the reason is that I really don't want to be a slave to the time slots in which the shows are broadcast. I began watching more television when I bought a television tuner card and installed MythTV on my Linux box. This turned my trusty computer into a full featured TiVo-like DVR (digital video recorder). The Reader's Digest™ condensed edition is that I can record television shows onto my hard drive and watch them at a later date skipping over the commercials.
When I began watching Supernatural, I realized that I had missed two seasons not even knowing it was being broadcast. So I decided to purchase the boxed DVD sets for seasons one and two on Amazon.com.
I began watching season two and when I got to the fifth DVD, the second episode would not play. There were no scratches on the disc, and it wasn't player specific (it behaved exactly the same on all of my DVD players (including the MythTV internal one).
So I went to Amazon.com to see about returning it. When I tried, there was no return button because I had owned the set for more than 30 days. This had happened because I liked to sit down when I had free time to get comfortable, make some food, and thoroughly enjoy the show (backing up and fast forwarding a few time when a monster gets killed in a particularly nasty manner).
I was hot, and I was expecting a fight. I e-mailed Amazon, and within 4 hours a replacement set is on it's way. No questions asked. No demand for a return of the damaged set.
When a company hoses me, I usually like to complain, so it's only fair that when a company goes above and beyond, they ought to be complimented.
Back to the show... After reading all of the trials an tribulations that screen writer Karen Hall has had with the writer's strike, I have come to a new understanding of the talent that goes into each episode of the show. Maintaining the story line, developing the characters, and researching carefully into the mythology of these monsters to determine the means of trapping and dispatching them. This particular show is written by writer/executive producer Eric Kripke ("Boogeyman"), Robert Singer ("Midnight Caller"), and John Shiban ("The X-Files").
These guys have my gratitude for the hours of enjoyment they have given me. I will be watching these shows over and over again.
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